Privacy Policy

Effective date: Jan 22, 2021

Brookside Storage (“Brookside,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, rent or inquire about a storage unit or parking space, communicate with us, or participate in our text messaging program.

Information we collect

Depending on how you interact with us, we may collect:

Contact and identity information, such as your name, mailing address, email address, telephone number, and information used to verify your identity.
Rental and account information, such as unit or parking-space details, rental dates, access information, account status, communications preferences, and records related to your rental.
Transaction information, such as amounts due or paid and payment status. Payment card and bank information may be collected and processed directly by our payment service providers.
Communications and consent records, including emails, calls, text messages, customer-service requests, SMS opt-in or opt-out status, and the date, time, source, and language associated with a consent record.
Website and device information, such as IP address, browser type, device identifiers, referring pages, pages visited, and cookie or similar technology data.
Facility and security information, which may include access logs and security-camera recordings.

How we use information

We may use information to:

Provide, administer, and support rentals and customer accounts;
Send welcome and move-in information, unit and gate-access details, lock information, payment reminders or links, and account or facility service updates;
Process transactions and maintain business and consent records;
Respond to questions and provide customer support;
Operate, secure, troubleshoot, and improve our website, facility, and services;
Prevent fraud, misuse, or security incidents; and
Comply with applicable law, enforce agreements, and protect our rights and the rights of others.

Text messaging privacy

If you separately opt in to Brookside Storage text messages, message frequency varies, up to 4 messages per month. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for help. Consent to receive text messages is not a condition of renting or purchasing. Additional terms appear in our Terms and Conditions.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may disclose mobile information only to vendors that help us deliver and support our messaging program, when required by law, or to protect rights, safety, and security. Those vendors may use the information only to perform services for us and not for their own marketing.

How we disclose information

We may disclose information to service providers that perform services on our behalf, such as website hosting, property-management software, communications delivery, payment processing, data storage, analytics, professional advice, and security. We may also disclose information when reasonably necessary to comply with law or legal process, enforce our agreements, protect people or property, investigate fraud or misuse, or complete a business transaction such as a merger, financing, or sale. Any successor would remain subject to applicable privacy obligations. We do not sell personal information for money.

Cookies and analytics

Our website and its service providers may use cookies and similar technologies to remember preferences, keep the site functioning, understand usage, and improve performance. Browser settings may allow you to limit cookies, although some site features may not function properly as a result.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and consent records, comply with law, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and physical safeguards designed to protect information. No system or transmission method can be guaranteed to be completely secure.

Your choices

You may update certain account information through your account or by contacting us. You may unsubscribe from texts by replying STOP and may manage nonessential cookies through your browser. We may still send communications that are required or otherwise permitted by law and that do not require marketing consent.

Children’s privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Third-party services

Our website may link to or integrate with services operated by others. Their privacy practices are governed by their own policies, and we encourage you to review them.

Changes to this Policy

We may update this Privacy Policy periodically. We will post the updated version on this page and revise the effective date. Material changes will be communicated as required by applicable law.

Contact us

Brookside Storage

15980 32 Mile Rd

Ray, MI 48096

Phone: 586-752-8965

Email: info@brooksidestorage.com